Maintenance Contracts

Electronic security and surveillance equipment requires regular maintenance to remain effective. External systems normally require servicing twice a year, internal systems just once.

All new equipment supplied by IICL Solutions is covered by a manufacturers back to base warranty, though in some cases this is invalidated if recommended service intervals have not been met.

The labour cost for moving or replacing components covered by a manufacturers warranty is chargeable, unless a maintenance contract from ICL Solutions is in place.

  • ICL Solutions Maintenance Option 1
  • Level 1
  • Guaranteed response within 24 hours of your request (including evenings, weekends and public holidays)
  • All labour charges included for faults due to equipment failure not resulting from circumstances beyond our control i.e. mains failure, lightning, water damage, vandalism, etc. Free temporary loan equipment to keep your system operative pending repair or replacement of faulty components – Subject to availability.
  • A great value maintenance option which doesn’t compromise the quality of our service or response times - contact us for more information.
  • ICL Solutions Maintenance Option 2
  • Level 2
  • Guaranteed response within 24 hours of your request (including evenings, weekends and public holidays)
  • All labour charges included for faults due to equipment failure not resulting from circumstances beyond our control i.e. mains failure, lightning, water damage, vandalism, etc. Free temporary loan equipment to keep your system operative pending repair or replacement of faulty components – Subject to availability.
  • Free temporary loan equipment to keep your system operative pending repair or replacement of faulty components – Subject to availability.

Response Times

In all standards of maintenance agreement, the company would seek to attend to any call out within the same working day if reported prior to 10:00am, for faults reported after this time, which we are unable to attend the same day, will receive a following day response. We have at all times a dedicated response engineer on duty, whose sole responsibility is to ensure our stringent standards are upheld. Out of hours faults are still guaranteed a 4 hour response rate.

Response to Faults

With a standard service contract the system will be periodically serviced and maintained with a full service/report.
The service contract ensures a guaranteed response to your system within 24 hours. Our premium service is the same as the standard contract but has the addition of an out of hours response guaranteed within 4 hours of notification.

ICL Solutions Ltd, 10 Rochester Court, Anthonys Way, Rochester, Kent ME2 4NW. Tel: 01634 717 784